Frequently Asked Questions

Below you're find answers to some of our most frequently asked questions. We hope you find what you're looking for but if not, please contact us for more information.

General Questions

Answer: Red & Lime is an online estate agency which offers you an affordable way to sell your home. From initial valuation to completion, each sale is managed via an online portal which can be accessed 24/7 by your experienced Red & Lime agent, potential buyers and yourself. For an overview of the step by step process you'll go through when selling with Red & Lime, click here.

Answer: For £825 our online service includes

  • Detailed property listing designed to showcase your property
  • High quality photographs
  • Marketing on all major property portals
  • Complete floorplans
  • A distinctive 'FOR SALE' board
  • Feedback on viewings
  • Support with your sale progression and negotiations

In other words, everything you'd expect from a traditional estate agent.


Traditional Estate Agents often manage viewings as their experience and knowledge of the housing market can be beneficial in making a sale and take some of the stress away from you. With this in mind, for an additional £275, we can manage your viewings for you. We can also organise your EPC for £90 per property.

Answer: The knowledge and experience within our team at Red & Lime means that this is unlikely to happen. However, if this does occur or the property is on the market for longer than you'd like, one of our expert team will help you review your options by considering the current market, reviewing previous viewing feedback and will then advise you on the best way to proceed. We will market your property until your sale has completed.

Answer: Red & Lime's online estate agency service offers an affordable way to sell your property. We charge a one off fee from £825 rather than a percentage of your final sale price. Selling with Red & Lime also puts you in control. You will be able to organise and manage viewings to suit you and review feedback and offers via email and from your online property portal. This means no waiting for estate agents to get back to you to move forward or for a progress update. However, while you're in control, our team of experienced agents are on hand to guide and support you throughout. In addition, at Red & Lime our USP is our close connection to Town and Country Property Services, an office based local agent. If you feel that the online service is not for you, you can transfer to a more traditional office based service at any point.

Answer: At Red & Lime, our online estate agency service puts you in complete control of your sale. However, we realise that this may not be for everyone. As such, we work closely with Town and Country Property services, a traditional and AWARD WINNING high street estate agent. We aim to provide a stress free and easy process when selling your property and always go the extra mile to serve your needs and achieve your objectives. If you decide that you would like us to do more of the heavy lifting, we can transfer your sale over to Town & Country at any point and any fees previously paid will be taken into account.

Taking the first steps

Answer: You can arrange a free, no obligation valuation here. 

Answer: Nothing! Valuations are completely free of charge and there is no obligation to proceed. Our valuer will give you an honest and realistic valuation and the decision is then up to you.

Answer: Valuations are, to an extent, subjective. It's not an exact science so it's natural that opinions will differ. When valuing our job is to give you an evidence-based estimate of the valuation range but if you want your property marketed at above or below our valuation range you just need to let us know, you're the boss!

Answer: Other than arranging your valuation at a time to suit you here, you don't need to do anything. You may like to do a quick tidy up prior to our agent arriving to allow us to see the property at it's best but our valuers know their stuff and know the property market inside out so you don't need to worry. 

Getting your property on the market

Answer: You will pay your fee when you instruct us to sell your property. We believe this makes budgetting for your sale easier as there is one less bill to worry about when your sale completes. For more information on some of the other costs you may need to consider please take a look at our Red & Lime services page.

Answer: Yes, once prepared by your Red & Lime agent, you will receive the full property listing to review prior to us uploading it onto our site as well as all major property portals such as Rightmove, Zoopla, On the Market and Prime Location.

Answer: You property listing will be advertised on our site and all major property portals such as Rightmove, Zoopla, On the Market and Prime Location. You will have access to your listing at all times. 

Answer: No, as with every sale at Red & Lime you are in charge. However, we would highly recommend having one as they are 'on site' advertising 24/7 and in our experience, lead to more enquiries and quicker sales.

Answer: We market all of our properties on our own website using a high quality online sales brochure complimented by excellent photographs taken by our experienced in house photographer. We also give our properties extra exposure on all major property portals including Rightmove, Zoopla , Prime Location and OnTheMarket. We also do professional 360 degree virtual tours which really help our properties stand out from the crowd.

Viewings, feedback and dealing with offers

Answer: The beauty of our online estate agency service is that you can choose to conduct your own viewings and organise them to suit you. Alternatively, you can opt for us to do all viewings for you for an additional £275.

Answer: If you're conducting your own viewings you can pre-select the dates and time slots which suit you. If you'd like us to manage the viewings for you, you can tell us when suits you and we'll work around you.

Answer: Our online system allows viewers to leave feedback 24/7.  If they don’t leave feedback initially, they will be asked for it several times.

Answer: You can deal with offers yourself if you prefer to do so but we like to get involved at this point in order to ask all the right questions and to help get the best possible price for your property.

Answer: When you sell your property with Red & Lime you will be more involved in dealing with any offers and negotiations than if you used a traditional high street estate agent. However, this doesn't mean you have to go it alone. Your experienced agent will be on hand to advise and guide you through the process.

Need more help?

You can contact us using the form below

Rightmove Zoopla On The Market Prime Location

Part of Town & Country Property Services